Terms and Conditions

Last updated: June 22, 2024

1. General Conditions

These General Terms and Conditions are issued by AutoCertify OÜ, with its registered office located at Tartu mnt 67/1-13b, Tallinn, Harjumaa 10115, Estonia. For any inquiries, you can contact us via email at [email protected].

1.2 These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern the relationship between GetCOC (the "Provider") and the customer (the "Customer") arising from the Contract on the Provision of a Certificate, under which the Provider agrees to provide and deliver a Certificate to the Customer, and the Customer agrees to pay the agreed-upon amount (the "Contract").

1.3 The subject of the Contract is the provision of one of the following certificates:

  • 1.3.1 Certificate of Conformity (COC) for an imported vehicle.
  • 1.3.2 Attestation providing full details about the registration of the vehicle.
  • 1.3.3 Partial attestation supplying details for the additional approval process.
  • 1.3.4 Vehicle manual.

1.4 If no special Contract is concluded in writing, the Contract will be concluded via the electronic transaction system maintained by the Provider at www.getcoc.eu (the "web page").

1.5 These Terms and Conditions describe the detailed rights and duties of the Provider and the Customer and form an inseparable part of the Contract.

1.6 The Customer must be a natural person older than 16 years or a legal entity that has sent an electronic order for the delivery of a Certificate. Customers can be:

  • 1.6.1 A registered client – a client registered on the web page with a personal account.
  • 1.6.2 An unregistered client – any client that is not a registered client.
  • 1.6.3 A regular client – a client with at least 10 Certificates delivered based on orders, who has been assigned regular client status by the Provider.

2. Electronic Order

2.1 An electronic order is a submitted electronic form containing the Customer"s identification data and the specification of the vehicle for which a Certificate is to be provided. The approval of the electronic order in its last step is considered a binding proposal to enter into the Contract.

2.2 By sending an electronic order, the Customer confirms agreement with communication in electronic form, mainly via email and the Internet.

2.3 Each electronic order must include:

  • a) Customer"s name and surname or business name, email address, residence or registered office, delivery address (if different), phone number, invoicing data, and VAT No. if applicable.
  • b) Vehicle type, make, country of first registration, year of first registration, and Vehicle Identification Number (VIN).
  • c) Term of provision and price for the Certificate, including delivery costs.
  • d) Other required data or documents (e.g., vehicle registration certificate, purchase contract, Customer ID, photograph of the approval label).
  • e) Method of delivery of the Certificate.

2.4 An incomplete electronic order will not be considered a binding proposal, and the Provider will inform the Customer of the reasons for non-acceptance.

2.5 The Contract is concluded based on an electronic order as follows:

  • 2.5.1 For registered or unregistered clients, the Provider processes the electronic order. The Contract is concluded upon the Provider"s approval via email, confirming payment and delivery terms. The delivery term starts from this day, provided the total payment is received.
  • 2.5.2 For regular clients, the same applies, but payment is invoiced after provision of the Certificate(s).

2.6 By sending the electronic order, the Customer:

  • a) Confirms familiarity with and acceptance of these Terms and Conditions.
  • b) Agrees to electronic communication as valid and binding.
  • c) Consents to receiving and issuing electronic invoices.
  • d) Acknowledges consumer rights and the conditions under which withdrawal from the contract is not possible.
  • e) Consents to the processing and use of personal data in accordance with the relevant data protection regulations.

3. Rights and Duties of the Provider

3.1 The Provider shall:

  • a) Deliver the Certificate as specified in the electronic order and ensure its protection during delivery.
  • b) Provide a Certificate that complies with EU regulations for vehicle registration.
  • c) Deliver a cover letter with specific instructions for vehicle registration.
  • d) Provide a tax document in written or electronic form.
  • e) Process electronic orders in sequence as they come.
  • f) Provide the Certificate in the shortest period possible as per Clause 7.4.

3.2 The Provider reserves the right:

  • a) To request proper and timely payment before providing the Certificate.
  • b) To conduct technical shutdowns and maintenance, potentially causing temporary unavailability of the web page.
  • c) To withdraw from the contract if payment is not received within the pre-set time limit.
  • d) To refuse orders if the Customer has outstanding liabilities.
  • e) To withdraw from the Contract if the Certificate is unavailable or if the order cannot be fulfilled, without liability for any damages incurred by the Customer.

4. Rights and Duties of the Customer

4.1 The Customer shall:

  • a) Provide accurate data in the order.
  • b) Attach required documents to the order.
  • c) Pay for the Certificate in a timely manner.
  • d) Remit payment by the invoice due date if agreed upon.
  • e) Update personal and invoice data in case of changes.
  • f) Ensure trouble-free take-over of the Certificate delivery.

4.2 The Customer has the right to a refund if the Certificate is unavailable or if the order cannot be fulfilled. The payment will be refunded without undue delay in the same amount and manner as it was remitted.

5. Registration

5.1 Registration on the Provider"s web page is optional and involves creating a personal account.

5.2 The Customer must provide their name, email address, and password for registration and update their identification data if it changes.

5.3 Complete registration data will be used by the Provider to process orders and tax documents unless otherwise notified by the Customer.

5.4 A personal virtual account will be created after successful registration, with access data sent to the Customer"s email address.

5.5 Setting up an account allows for easier ordering without re-entering details. Personal data and settings can be changed at any time via email or the `'Data change`' section after signing in. To cancel registration, email [email protected].

6. Payment Conditions

6.1 Payment for a Certificate can be made via:

  • a) Credit card (VISA, MasterCard, Diners Club, American Express, Apple Pay, Google Pay).
  • b) PayPal – electronic payment service (www.paypal.com).
  • c) Bank transfer to the account of AutoCertify OÜ displayed on the web page.

6.2 Payment is considered remitted upon total receipt on the Provider"s account unless otherwise agreed in writing.

6.3 Advance payment is required after order confirmation, except where otherwise provided by these Terms or agreed by the parties.

6.4 The Provider reserves the right to agree on different payment conditions with the Customer.

6.5 The Provider is a VAT taxable person. Invoices without VAT can be issued only after validation of the Customer"s registration as a taxable person. The Customer must enter a valid VAT number in the order or profile.

6.6 The Provider does not accept payment by cheque.

6.7 The Provider may issue discount vouchers under the following conditions:

  • a) Vouchers can be individual (for specific recipients) or general (for repeated use).
  • b) Vouchers are issued irregularly and are not a legal right.
  • c) Each voucher contains an identification code, validity date, and value amount.
  • d) Vouchers cannot be used retroactively and must be used with a new order.
  • e) Vouchers cannot be used after expiry.
  • f) Vouchers have no monetary value and cannot be replaced if lost or stolen.
  • g) The Provider may reject or cancel vouchers used unjustifiably or in breach of these Terms.

6.8 In case of payment delay, the Provider is entitled to penalty interest of 0.5% of the owed amount per day of delay. If payment is not made within the additional period stated by the Provider, the Provider may withdraw from the Contract.

7. Conditions of Provision

7.1 Time limits to perform the order and obtain the Certificate vary depending on the vehicle type, make, and country of first registration.

7.2 Time limits provided on the web page are for informational purposes and may vary due to conditions from other business partners.

7.3 Prices and delivery times are valid only in the official languages of the website.

7.4 The waiting period for payment remittance is not included in the provision and delivery time limit.

7.5 If the Provider cannot meet the agreed time limit due to unforeseen circumstances, the Customer will be notified of the new expected date. If the Certificate is not provided within the additional period, the Customer may withdraw from the contract, and the payment will be refunded.

7.6 If the Provider"s delay exceeds 21 days, the Customer is entitled to a EUR 50 discount.

7.7 The Customer will be notified of the Certificate delivery by email and/or SMS.

7.8 Delivery costs are borne by the Customer and depend on the chosen delivery method.

7.9 The Customer must ensure the trouble-free take-over of the Certificate. If the Customer cannot meet this duty, they must notify the Provider in advance to arrange another delivery date or a substitute recipient.

7.10 If the Customer refuses to accept the properly delivered Certificate without reason, they must reimburse the Provider for the incurred costs.

8. Order Cancellation

8.1 The Customer:

  • a) May cancel the order at any time before payment remittance. After payment, the order cannot be cancelled unless agreed upon with the Provider.
  • b) May not withdraw from the Contract once services have started with the explicit consent of the consumer before the expiration of the withdrawal period, unless otherwise agreed.

8.2 The Provider reserves the right to refuse the order or withdraw from the contract if:

  • a) The Customer has outstanding liabilities.
  • b) The Certificate is unavailable.
  • c) The Provider cannot deliver the Certificate within the agreed time limit or for the agreed price due to substantial price changes from subcontractors. The Customer will be informed, and any payment will be refunded.

9. Liability

9.1 The Provider is only responsible for the authenticity of the issued Certificate. The Provider is not liable for the content and accuracy of the Certificate, which is the responsibility of the entity that issued it.

9.2 If the competent authority does not recognise the issued Certificate due to its inaccuracy, the Provider will return the full price to the Customer upon submission of the official decision and the respective Certificate. The Provider is not responsible for any damages incurred due to non-recognition of the Certificate.

9.3 The Provider is not liable for:

  • a) Late delivery caused by the deliverer (post or courier).
  • b) Late delivery caused by the wrong address provided by the Customer.
  • c) Damage caused by the deliverer.
  • d) Incorrect data on the Certificate caused by the Customer"s incorrect order completion.
  • e) Loss of delivery caused by the wrong address provided by the Customer.
  • f) Rejection to register a vehicle due to non-compliance with instructions.

10. Complaints

10.1 The Customer must notify the Provider by email at [email protected] of any defects in the Certificate without undue delay, but no later than 24 months after taking over the Certificate. The Customer must then send the defective Certificate along with the invoice to the Provider"s registered office.

10.2 Upon receipt and verification of the defect, the Provider will contact the Customer to agree on the resolution. The Provider will address the complaint without undue delay, but no later than 30 days after receiving the complaint.

10.3 The Provider is liable only for defects caused by the Provider. The Customer has the right to request correction of defects by receiving a new Certificate at the Provider"s expense. If the Provider cannot provide a new Certificate or if it involves unreasonable costs or delays, the Customer can withdraw from the contract and claim a refund as per Clause 4.2.

10.4 If the defect is due to the Customer"s incorrect order completion or the vehicle producer"s error, the Provider will assist in obtaining a corrected Certificate, but the costs will be borne by the Customer unless otherwise agreed.

10.5 If a relevant authority rejects a Certificate due to defects for which the Provider is liable, the Customer must document this within the period stated in Clause 10.1 by submitting the authority"s written decision and the original Certificate. The Provider will then refund 100% of the paid amount (100% Money Back Guarantee). The Provider is not responsible for any damages incurred due to the defects.

10.6 For natural persons (consumers), complaints are handled according to the Civil Code and the Act no. 250/2007 Coll. on consumer protection. For entrepreneurs, complaints are handled according to the relevant provisions of the Commercial Code.

10.7 If a consumer is not satisfied with the complaint resolution or believes their rights have been violated, they can file a proposal for alternative dispute resolution (ADR) with an ADR entity under Act no. 391/2015 Coll. on Alternative Dispute Resolution. The ADR entity may be the Estonian Consumer Protection Board or another legal entity listed by the Ministry of Economic Affairs and Communications. Proposals can be submitted in paper, electronic form, or orally. More information on ADR is available at the Ministry"s website www.mkm.ee or the Consumer Protection Board"s website www.tarbijakaitseamet.ee.

11. Protection of Personal Data

11.1 Please read more about personal data protection in our Privacy Policy.

12. Notification and Newsletter

12.1 The Customer will receive notifications from the Provider about changes to the status of their order. Status updates will be sent to the Customer"s email address (approximately 6 emails) and, if available, SMS notifications to the Customer"s mobile number (approximately 3 SMS), including payment requests, payment receipts, and shipment information. Registered clients can unsubscribe from email and/or SMS notifications at any time.

12.2 When registering on the Provider"s web page, the Customer can choose to receive the Provider"s regular newsletters (approximately once every six to eight weeks). If the Customer opts in, newsletters will be sent to the email address provided during registration. Registered clients can unsubscribe from the newsletter at any time.

13. Final Provisions

13.1 The Provider reserves the right to amend these Terms and Conditions unilaterally. Any amendments will be valid upon publication on the web page www.getcoc.eu. The amended Terms and Conditions will come into force on the date specified but not before their publication.

13.2 The applicable Terms and Conditions are those in force on the day the Customer sends the binding confirmation of the electronic order unless otherwise agreed in writing.

13.3 These Terms and Conditions are effective as of their publication on the web page www.getcoc.eu on June 22, 2024.